Address
The Melting Pot, 15 Calton Road, Edinburgh EH8 8DL
Work Hours
Mon: 1PM - 5PM
Tues-Thur: 10AM - 5PM
Fri: 10Am - 3PM
About Me
Welcome to my professional profile! With a wealth of experience in administrative procedures and a knack for excellent project management, I bring a unique blend of skills and expertise to any team. Over the years, I have honed my abilities to work efficiently under strict deadlines and tight budgets, ensuring successful outcomes in various projects. My self-motivation and extensive teamwork experience have allowed me to thrive in diverse work environments.
Administrative Expertise
Throughout my career, I’ve tackled diverse challenges in the realms of administration and project management. I have a proven track record in developing and maintaining robust record management systems that comply with freedom of information and data protection legislation. My skills also encompass conducting performance monitoring and reporting within IT projects and managing small to medium-sized projects. Additionally, I have handled extensive diary management responsibilities for senior executives, ensuring their schedules run seamlessly. Building connections with colleagues and clients has been a natural outcome of my work, and I take pride in the practical, personal approach I bring to every task no matter the size.
Business Continuity and Development
I have overseen crucial upgrades within organizational infrastructures, such as enhancing WiFi provisions throughout buildings and assessing and upgrading existing IT and telephony services. During challenging times like the Covid pandemic, I successfully monitored all aspects of building security and maintenance, ensuring a secure environment even when facilities staff were furloughed.
Effective Communication and Customer Care
My skills extend to effective communication and customer care, including press, media, and parliamentary liaison. I take pride in building collaborative relationships both within and outside the organization, fostering connections that are essential for business growth. I also provide sympathetic advice on a wide range of issues to our core clients, ensuring their needs are met with understanding and professionalism.
IT Proficiency
I possess a diverse set of IT skills, including proficiency in Microsoft, Linux, and Macintosh systems. My expertise extends to various applications, including MS Office, Libre Office, and several email systems. I am well-versed in web design, utilizing HTML, CSS, and content management tools to create engaging online experiences. My dedication to staying updated with industry standards is reflected in my achievement of Certified Internet Webmaster Associate status.
With a passion for excellence and a commitment to delivering high-quality results, I am well-equipped to tackle diverse challenges and contribute meaningfully to any project or team. Thank you for visiting my profile, and I look forward to the opportunity to collaborate and make a difference.
Company Values
In the foundation of my business, four fundamental core values serve as guiding principles, shaping every aspect of my endeavours. These values are not just words; they are the essence of my business philosophy, permeating every decision, interaction, and strategy.
Reliability
In my role as a Virtual Assistant, reliability is my guiding principle. I understand the vital importance of being consistent and dependable for the businesses I serve. Clients rely on me to handle their administrative tasks with precision and timeliness, fostering trust and ensuring their operations run smoothly. Being reliable isn’t just a trait; it’s my commitment to providing exceptional remote administrative services.
Professionalism
Professionalism is the heartbeat of my virtual assistant services. As a dedicated professional, I approach every task with unwavering integrity, attention to detail, and a commitment to excellence. I prioritize clear communication, punctuality, and a strong work ethic. Upholding the highest standards of professionalism allows me to build trust with my clients, ensuring their businesses receive top-notch remote administrative support.
Competence
Competence forms the bedrock of my virtual assistant services. With a deep understanding of various administrative tasks, I approach every project with a wealth of knowledge and expertise. From managing calendars to handling complex data, my skills are finely honed to deliver exceptional results. This competence allows me to tackle challenges head-on, providing my clients with efficient, reliable, and high-quality remote administrative support they can always count on.
Confidentiality
Confidentiality is paramount in my role as a virtual assistant. I understand that my clients trust me with sensitive information, and I take this responsibility seriously. Every document, conversation, or data shared remains under lock and key, ensuring the utmost discretion and security. Maintaining strict confidentiality is not just a practice; it’s a core value that clients can rely on, knowing their privacy is protected.
Past Experience
Throughout my career, I have gained diverse experience by working in various public and private sector organizations. My roles have been wide-ranging, starting from a document controller on a construction site to serving as a Management Assistant to a Senior Manager in the NHS. I have handled positions demanding the highest level of confidentiality, to the extent of signing the Official Secrets Act for one of my roles. Additionally, I have worked in areas that demanded exceptional tact and sensitivity, such as working with young people and vulnerable adults.
Here is a selection of roles to give an overview of the work I have done. My CV can be provided if required.
Lorne Stewart
Answering phone. Copy Typing. Faxing. Managing documents in accordance with BS5750 (ISO 9001). Home Office project covered by Official Secrets Act
Roberts & Partners
Personal Assistant and Office Manager. Producing health and safety documentation, brochures and tender documents. Running office and overseeing staff
Independence Live Radio
Producer and Presenter. Researching and writing content for pre-recorded radio shows. Recording and editing audio materials.
Edinburgh Community Health (NHS)
Management Assistant to Senior Manager. Delegated access to email. Extensive diary management. Production of minutes and reports. Liaising with other stakeholders.
Midlothian Adult Social Services
Adult Support and Protection Act Administrator. Taking minutes of ASPA meetings and maintaining the ASPA database of vulnerable adults.
Edinburgh University
PA to Professor in CRC. Audio typing. Library Research to assist projects.
PA to Professor in Scottish History. Sole administration in the department. Producing first-year course materials in conjunction with course tutors.